Frequently Asked Questions

Everything you need to know about your DERMOIA skincare journey.

Are DERMOIA products suitable for sensitive skin?

Yes, our formulas are dermatologist-tested and specifically designed to be gentle yet effective on all skin types, including sensitive and reactive skin.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product within 30 days for a full refund or exchange.

Does DERMOIA test on animals?

No, DERMOIA is proudly 100% cruelty-free. We never test our products or ingredients on animals at any stage of the production process.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing your tracking number and a link to monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.